Ultra Smile ships all orders from our fulfilment centre in Shenzhen

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Order Processing Time

Orders are processed within 1–3 business days after payment is confirmed.

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Delivery Times

Delivery times are estimates and may vary due to customs or courier delays.

• Standard Shipping: 10–20 business days

• Expedited Shipping: 5–10 business days

We cannot guarantee shipping timelines.

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Shipping Costs

• Standard Shipping: Calculated at checkout

• Expedited Shipping: Calculated at checkout

• Free shipping may be offered during promotions

All shipping costs are shown at checkout.

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Customs & Import Taxes

Orders may be subject to customs duties, import taxes or fees once they arrive in your country.
These charges are not included in your order total and must be paid by the customer.

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Tracking

Once your order ships, you will receive an email with tracking details.
If you do not receive tracking within 5 business days after ordering, contact us at andyjbusiness1805@gmail.com

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Lost, Delayed or Damaged Parcels

If your order is significantly delayed (over 30 business days), damaged, or marked as delivered but not received, contact us.
We will investigate and may offer a replacement or refund.

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Incorrect Addresses

We are not responsible for orders delivered to incorrect addresses provided at checkout.
If a parcel is returned due to an incorrect address, reshipping costs may apply.

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Contact

For all shipping questions, contact us at hello@ultrasmile.org