Politique de remboursement

Refund Policy

60-Day Money Back Guarantee

We offer a 60-day return window. This means you have 60 days after receiving your item to request a return.

To start a return, please contact us at hello@ultrasmile.org within 60 days of delivery.

All returns must be approved before being sent. Once your return is approved, we will provide instructions and the appropriate return address based on your location.

Items sent back without prior approval will not be accepted.

You can always contact us at hello@ultrasmile.org for any return-related questions.

Return Eligibility

To be eligible for a return:

  • You must contact us within 60 days of receiving your item

  • You must provide proof of purchase

Items must not be intentionally damaged or misused. We reserve the right to deny returns that show clear signs of abuse or intentional damage.

Damages and Issues

Please inspect your order upon reception and contact us immediately if your item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

We may request photo or video evidence to help assess the issue.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards

  • Custom or personalized products

  • Hazardous materials

  • Flammable liquids or gases

If you have questions about your specific item, please contact us at hello@ultrasmile.org.

Exchanges

If you would like to exchange an item, please contact us first. Once approved, we will provide instructions for the exchange process.

European Union 14-Day Cooling Off Period

If your order is shipped into the European Union, you have the legal right to cancel or return your order within 14 days of delivery for any reason and without justification.

This statutory right is separate from and in addition to our 60-day money back guarantee.

Proof of purchase is required.

Refunds

Once your return is received and inspected (if applicable), we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@ultrasmile.org.