Ultra-Smile Guarantee

What does the Ultra-Smile Guarantee cover?

Our guarantee covers everything we say won't happen to your Ultra-Smile device when used as directed.

Device stops working unexpectedly? We'll replace it.

Charging or power issues? We'll replace it.

Manufacturing fault? We'll replace it.

Simply email evidence as proof of the device (preferably a video due to all the AI generated content out there...) to support@ultra-smile.com, along with your order number, and our support team will process a replacement device or store credit, your choice.

No awkward conversations.

No hoops to jump through.

No fuss.

Ultra-Smile is built for long-term use, and every customer receives the same level of support, whether you've owned it for 7 days or 12 months.

That's part of the Ultra-Smile Guarantee.

Use it with confidence.

Important note:

Our guarantee covers manufacturing defects and device failure under normal use. It does not cover loss, theft, intentional damage, damage caused by misuse, single-use consumables (tips beyond normal wear), or damage caused by third parties.

30-Day Money-Back Guarantee

Not satisfied within 30 days of receiving your order? Get in touch and we'll refund your purchase price in full.

Fair Use

This guarantee applies to one claim per order. Proof of purchase (your order number or confirmation email) is required for all claims. The guarantee is intended for genuine use — we reserve the right to decline claims where misuse or abuse is evident.

This guarantee is in addition to your statutory rights, which are not affected.