Shipping & Returns

Shipping Information

We offer worldwide shipping.

Standard Shipping: 7–15 business days
Delivery may take up to 20 business days during peak periods or holidays.

Order Processing Time

Orders are processed within 1–3 business days after payment is confirmed.

Tracking Information

All orders are fully tracked.

You will receive a shipping confirmation email with tracking details once your order has been dispatched.

If you have not received tracking details within 3–5 business days of placing your order, please contact us at hello@ultrasmile.org.

Customs & Import Taxes

International orders may be subject to customs duties, import taxes, or fees once they arrive in your country.

These charges are:

• Not included in your order total

• Determined by your destination country's customs authority

• The responsibility of the recipient, as required by local regulations

Lost, Delayed or Damaged Parcels

If your order:

• Has not arrived within 30 business days of dispatch

• Arrives damaged

• Is marked as delivered but not received

Please contact us at hello@ultrasmile.org and we will investigate promptly. Where appropriate, we may offer a replacement or refund.

Incorrect Addresses

We are not responsible for orders delivered to incorrect addresses provided at checkout.

If a parcel is returned due to an incorrect address, additional reshipping costs may apply.

Returns

We offer a 60-Day Money Back Guarantee.

To start a return, email hello@ultrasmile.org within 60 days of receiving your order.

All returns must be approved before being sent. Once approved, we will provide return instructions and the appropriate return address based on your location.

Return shipping is free for approved returns.