Exchanges Policy

How Exchanges Work

If you'd like to exchange your item (for example, for a different colour or a replacement unit), please contact us at support@ultra-smile.com within 30 days of receiving your order.

Include your order number and what you'd like to exchange for.

All exchanges must be approved before anything is returned.

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or incorrect, email support@ultra-smile.com as soon as possible.

We may request a photo or short video to assess the issue. Where appropriate, we may arrange a replacement without requiring the original item to be returned.

Change of Mind Exchanges

If you'd like to exchange for preference (e.g., colour), contact us within 30 days of delivery. Proof of purchase is required. We'll confirm the next steps and provide the correct exchange instructions based on your location.

Contact

For all exchange requests, email support@ultra-smile.com.