Andrew Johnson

Andrew Johnson

Ultra-Smile Founder

RETURNS & REFUND POLICY

60-DAY MONEY-BACK GUARANTEE

At UltraSmile Pro, we're confident you'll love your results. But if you're not completely satisfied, we'll make it right—no hassle, no questions asked.

How Our Guarantee Works

Try your UltraSmile Pro for 60 days from the date you receive your order. Use it regularly, follow our tutorials, and if you're not satisfied with your cleaner, brighter smile, we'll refund your purchase price in full.

How to Initiate a Return

  1. Contact us at hello@ultrasmile.org within 60 days of receiving your order
  2. Include your order number and reason for return (helps us improve!)
  3. We'll send you a prepaid return label within 24 hours
  4. Ship your device back (used condition is perfectly fine)
  5. Refund processed within 5-7 business days of receiving your return

What We Ask

  • Give it a fair trial—at least 6-8 uses over 3 weeks
  • Follow the usage guidelines and tutorials provided
  • Return the device in reasonable condition with original packaging when possible
  • Used devices are accepted—we just ask it's not damaged beyond normal wear

No restocking fees. No fine print. No gotchas.

EXCHANGES

Need to exchange your device? We've got you covered.

Contact us at hello@ultrasmile.org with your order number, and we'll guide you through a hassle-free exchange process.

FAULTY OR DAMAGED ITEMS

Received a faulty or damaged device? We apologize—that's not the UltraSmile Pro experience we want for you.

Please contact us immediately (ideally on the day of delivery) at hello@ultrasmile.org with:

  • Your order number
  • Photos of the damage or defect
  • A brief description of the issue

We'll arrange a free replacement or full refund—your choice.

MISSING OR DELAYED ORDERS

We partner with reliable shipping carriers, but occasionally issues happen.

If your order hasn't arrived:

  • First, check your tracking information
  • Allow up to 20 business days for domestic orders (25 days for international)
  • After this period, contact us at hello@ultrasmile.org with your order details

We'll investigate immediately and send a replacement or issue a refund.

Important: UltraSmile Pro cannot be held responsible for packages delivered to incorrect addresses provided at checkout, or items left in unsecured locations at customer request. Please ensure your shipping address is accurate before completing your order.

INTERNATIONAL ORDERS: CUSTOMS & DUTIES

For international customers: Please note that you may be responsible for customs duties, taxes, or import fees charged by your country. These fees are determined by your local customs office and are not included in your order total.

UltraSmile Pro is not responsible for any additional customs or import charges. If you're unsure about potential fees, we recommend checking your local government's customs website before ordering.

CUSTOMER SUPPORT

Questions about your order, device, or anything else? We're here to help.

Email: hello@ultrasmile.org

Please include your order number when contacting us for the fastest response.

Our support team typically responds within 24 hours during business days (Monday-Friday). We're real humans who genuinely care about your experience—no bots, no runaround.

Your confidence matters to us. If something isn't right, we'll make it right.