When one of our customers told us why she'd bought an Ultra-Smile, she didn't start with her teeth. She started with the bill.
"I pay privately for my dentist and it's so extortionate."
Ultra-Smile customer
She was already going to a hygienist. She described her gums as "really quite awful". But when we spoke, she couldn't tell us what the problem was actually called.
So she was paying good money for appointments, her gums still weren't right, and she didn't fully understand what was going on in between. Sound familiar?
She wanted one thing: a way to deal with plaque herself, at home, between hygienist visits.
It sounded a lot like gingivitis. Maybe worse.
From what she described, it had all the signs of gum disease. Most likely gingivitis, possibly already heading towards periodontitis.
Here's the bit most people don't get told clearly. Gum disease is mainly caused by plaque, the sticky film of bacteria that builds up on your teeth every single day. When it sits along the gumline, your gums get irritated, red, swollen and start bleeding when you brush.1
Gingivitis
Red, swollen or bleeding gums. Usually reversible when the plaque is properly dealt with.
Periodontitis
When it's left too long. It can damage the tissue and bone holding your teeth in and needs professional treatment.
And if that plaque hangs around, it hardens into tartar. Your toothbrush can't touch tartar. That's why you end up back in the hygienist's chair, paying again.13
The hygienist cleans you up. Then plaque starts building again the very next day.
That gap between appointments is where the battle is won or lost. And it's exactly what she wanted to get on top of.
Red-light mouthpiece or plaque remover?
Before ordering, she was torn between us and a red-light mouthpiece. You've probably seen them. You pop it in, it glows, and it's sold as gum care.
She did what loads of people do now. She asked ChatGPT whether the red-light one would actually work for her.
And when she thought it through, the answer was pretty simple. Her problem was plaque. A light doesn't scrape anything off your teeth. If the plaque is still sitting there, so is the problem.
Red-light mouthpiece
Shines light on your gums. Doesn't physically remove the plaque that's causing the irritation.
Ultra-Smile Pro
An ultrasonic tip that physically breaks up plaque and build-up on the tooth surfaces you can see and reach.
In her words, she believed Ultra-Smile would remove plaque and the infrared one wouldn't. That was the deciding factor.
"It better bloody work."
That's what she told us. No fluff, no polite small talk. She was spending her own money because she was already spending too much at the dentist, and she wanted results.
Fair enough. Honestly, that's the attitude we'd want too. So here's exactly what she got for her money.
Vibrates at 26 to 42kHz to break up plaque, build-up and surface stains.
Soft, Mid and High. Start gentle and work up as you get comfortable.
Device, 3 scaler tips, mouth mirror, probes, scraper, tip wrench and USB-C cable.
IPX6 waterproof and USB-C rechargeable. Use it over the sink or in the shower.
The mirror matters more than you'd think. You can actually see the back of your teeth and the spots along the gumline where plaque loves to hide, instead of guessing.
It doesn't replace your hygienist. It's the bit in between, the daily maintenance that stops you walking back in with the same build-up every time.
So, did it work?
We'll be straight with you. She's only just started using it, and we're following up with her. When she tells us how it's going, good or bad, we'll update this story.
We're not going to make up a happy ending. What we can do is give you the same deal she's got: try it properly, and if you're not happy within 30 days, you get your money back in full.4
"It better bloody work."
If it doesn't for you, you don't pay.
Take control of plaque between appointments.
- Ultrasonic plaque remover with 3 power modes
- 3 scaler tips, mouth mirror, probes, scraper, tip wrench and USB-C cable included
- 30-day money-back guarantee
- Device fault or charging issue? We replace it, no fuss
Full kit details, delivery and the usage guide on the product page. Read the guarantee.
Quick questions.
No. A red light device shines light on your gums, but it doesn't physically remove plaque. Plaque is the sticky film of bacteria that builds up on your teeth every day and causes most gum disease, and it has to be physically removed: by brushing twice a day, cleaning between your teeth, and tools like an ultrasonic plaque remover that break up plaque on the tooth surfaces you can see and reach.
They do different jobs. A red light device shines light on your gums; an ultrasonic plaque remover like Ultra-Smile physically breaks up plaque and build-up on your teeth. If you want to use both, ask your dentist first, especially if you think you have gum disease. Whatever you add, keep brushing twice a day, cleaning between your teeth and seeing your hygienist, because plaque still has to be physically removed.
Ultra-Smile is designed for regular home use to break up plaque and build-up before it has the chance to harden into tartar. Once plaque has hardened into tartar, your toothbrush can't touch it, and it needs professional removal by a dentist or hygienist.
Above the gumline. Keep the tip on the tooth surfaces you can see and reach, and stop if you get pain or bleeding. If you think you have gum disease, get your gums checked by your dentist first, especially if you think it's gone past gingivitis, and ask whether it's suitable for you.
No. Keep your appointments. Ultra-Smile is for the weeks in between, so plaque doesn't get the chance to build up and harden.
Yes. Brush twice a day and clean between your teeth. Ultra-Smile goes on top of that, not instead of it.2
Get your gums checked by your dentist first, especially if you think it's gone past gingivitis, and ask whether it's suitable for you. Keep the tip above the gumline and stop if you get pain or bleeding.5
Get in touch within 30 days of receiving your order and we'll refund you in full.4